Refund policy

RETURN & REFUND POLICY

Last Updated: 3 October 2026

At Twenty3Timer, we want you to be happy with your purchase. If you receive an eligible product that is damaged, defective, incorrect, or materially different from what was ordered, please contact us so that we can review and resolve the issue.

1. ELIGIBLE RETURNS

A return may be requested in the following situations:

• You received a wrong product, size, colour or variant.
• The product is damaged or defective when delivered.
• The product is materially different from the product description/order.
• Any other return situation specifically permitted under applicable law.

For eligible returns, please contact us within 7 days of delivery.

2. CONDITIONS FOR RETURN

To help us process your request:

• The product should be unused and unworn, except where necessary to identify a defect.
• Products should be returned in their original condition with tags, packaging and accessories, wherever applicable.
• Products showing signs of use, washing, alteration, damage or missing tags may not be accepted, except where the issue relates to a defect or damage that existed at delivery.
• We may request photographs/videos or other reasonable information to verify the issue.

3. NON-RETURNABLE SITUATIONS

Unless required by applicable law, returns may not be accepted for:

• Products that have been worn, washed, altered or damaged after delivery.
• Products returned without original tags/packaging where these are required for resale.
• Change-of-mind returns where the product is not eligible under our stated return terms.
• Products damaged due to improper use, care or handling after delivery.

Any product-specific return restriction will be clearly communicated on the relevant product page.

4. RETURN REQUEST PROCESS

To request a return, email us at:

23mfusion@gmail.com

Please include:

• Order number
• Customer name
• Product name
• Reason for return
• Clear photographs/videos where relevant

Our team will review the request and communicate the next steps.

5. RETURN SHIPPING

If the return is due to a wrong, damaged or defective product attributable to Twenty3Timer, we will provide an appropriate return solution and, where applicable, bear the reasonable return shipping cost.

For other approved returns, any applicable return shipping cost will be communicated before the return is processed.

6. REFUNDS

Once the returned product is received and inspected, we will notify you about the status of your refund.

Where a refund is approved, the refund will generally be processed to the original payment method. The time taken for the amount to reflect in your account may depend on your bank, card issuer, payment gateway or other payment service provider.

7. EXCHANGE

Where an exchange is available, it will depend on product availability and the condition of the returned product.

If the requested replacement is unavailable, we may provide an appropriate refund or alternative resolution, subject to applicable law.

8. DAMAGED PACKAGE

If your package appears visibly damaged at the time of delivery, please photograph the package before opening it and contact us as soon as reasonably possible.

9. CANCELLATION

You may request cancellation before the order is shipped. Once an order has been shipped, cancellation may not be possible and the applicable return process may apply.

10. OUR COMMITMENT

Nothing in this policy is intended to restrict any rights or remedies available to consumers under applicable Indian law.

For return or refund assistance:

Email: 23mfusion@gmail.com
Phone: 9811457545

Twenty3Timer
3/36, 3rd Floor,
Roop Nagar, Delhi – 110007, India